Connect your store once and every order event becomes an official WhatsApp message from your own number — placed, paid, shipped, refunded, abandoned. Customers can even text "track #1042" and get live status back.
The Shopify connector listens to your store's webhooks — orders, payments, fulfilment, cancellations, refunds and checkouts. Each event is verified, de-duplicated and mapped to one of your approved WhatsApp templates, with the customer's name, order number, items, total and tracking link filled in automatically.
Abandoned checkouts get a recovery message after a delay you choose — cancelled automatically if the order comes through, and skipped for customers who opted out. When a customer asks to track an order, the connector looks it up live in Shopify and replies with the status.
In Settings → Shopify, enter your store.myshopify.com domain.
Add the generated URL in Shopify — every event is verified on arrival.
Pick an approved template for each event and set the cart-recovery delay.
Updates start flowing from your number; customers can track orders by chat.
Tracking links on WhatsApp cut "where's my order" emails and calls.
A friendly nudge an hour after checkout brings back buyers who got distracted.
Payment received and refund issued messages build trust on high-value orders.
No app install is needed. You add the webhook URL from your Cosmos Connect dashboard inside Shopify.
Order, payment, shipping, cancellation and refund updates use utility templates; abandoned-cart recovery uses a marketing template.
Talk to us at onboarding — we'll confirm the right plan for your store's order volume.
Connect your existing WhatsApp Business number in about a minute. Fourteen days free.