Shared team inbox
Every message, in one place, with the right person. Assign conversations to specific agents. Hand off between shifts. Add private notes only your team sees. Search past chats. All while the customer keeps chatting from the same WhatsApp number they always did.
Booking engine
Reservations, appointments, pre-orders — right inside chat. Four ready-to-use presets: restaurant tables, OPD appointments, salon services, weekend pop-ups. Each one comes with sensible defaults for hours, capacity, cutoff windows and reminders. Change what doesn't fit, or start blank.
Automated replies
Say "hours" — get hours. Say anything else — the AI (optionally, on Pro) helps. Keyword-triggered rules answer the ninety per cent of questions that repeat every day. When something new comes in, an optional AI auto-reply can jump in with a brand-safe response, or hand off to a human.
Broadcasts & templates
Send one message to five hundred customers. Track every one. Design message templates (Meta approves them), then send them to targeted customer segments. See delivery, opens, and replies per broadcast. Great for offers, event reminders, festive greetings, and re-engagement.
Bot flows
Multi-step conversations, no code required. Build a step-by-step journey: greet, ask for order type, capture quantity, confirm delivery address, save as a lead. Everything happens inside chat, at the customer's pace. Ideal for lead capture, order taking, and feedback.
Analytics that matter
Message volume by day. Delivery and read rates by template. Peak reply hours. Requesting-human queue length. Top-performing broadcasts. Everything designed to answer one question: what should I send next, and when?
